Fam Stay Concierge – Terms of Use

By applying for and using the Fam Stay Concierge service, you agree to the following terms.

Nature of the Service

Fam Stay Concierge is a 90-day outreach and placement service. During this period, I will actively source and pitch selected hotels and holiday homes on your behalf.

This service is effort-based, not outcome-based. While every approach is made with care, professionalism and relevant positioning, there is no guarantee that a familiarisation stay will be offered. Final decisions always sit with the property.

Property Selection

I retain discretion over which properties are contacted. This is to ensure:
   •    Relevance and fit
   •    Appropriate positioning
   •    Protection of existing relationships

Specific requests can be discussed during onboarding, but inclusion is not guaranteed.

Communications

Outreach emails are sent by me, with you CC’d into communications where appropriate. You are expected to engage professionally and respectfully if responding directly.

You agree not to bypass, pressure or independently re-approach properties contacted through this service during the 90-day period without discussion.

Payment & Term

The fee (£250) covers a defined 90-day placement period and is non-refundable once outreach has begun.

This service is not a membership and does not auto-renew.

Conduct

Fam Stay Concierge is built on trust and long-term hospitality relationships. Any behaviour that risks reputational damage to hotels, to myself, or to the wider platform may result in the service being withdrawn without refund.

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Privacy Statement

Your privacy matters, and data is handled carefully and intentionally.

What Information Is Collected

As part of onboarding, I may collect:
   •    Full name
   •    Email address
   •    Business name
   •    Website and/or social profiles
   •    Destination preferences
   •    Relevant background to position you accurately

How Your Data Is Used

Your information is used solely to:
   •    Build your placement profile
   •    Pitch you accurately to selected hotels and holiday homes
   •    Communicate with you during the 90-day service period

Your email address will be included only where necessary when you are CC’d into outreach conversations.

Data Sharing

Your data is not sold, shared, or distributed to third parties outside of relevant hotels or holiday homes contacted as part of the service.

Only the minimum information required to represent you professionally is shared.

Data Storage

Your data is stored securely and retained only for as long as necessary to deliver the service, after which it may be deleted upon request.

Your Rights

You may request access to, correction of, or deletion of your data at any time by contacting me directly.

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Important Notes
   •    Fam Stay Concierge does not replace Hotel Fam Club membership
   •    This service does not include ongoing representation beyond 90 days
   •    This service does not guarantee coverage, content, or repeat stays

It is designed to open doors